KEWWNUI™ / KITCHEN & CUSTOMER CARE
Return & Refund Policy
A guide to return eligibility, product issues, exchanges, cancellations, and refunds.
CUSTOMER NOTES / 01
Request a return before shipping anything
Eligible products may be returned within 30 calendar days after confirmed delivery. Email service@kewwnui.com with the order number, the item, the reason, and relevant photographs or videos where necessary. Customer care reviews eligibility and provides instructions. Returns without prior authorization or sent to an address not supplied by customer care may not be accepted.
CUSTOMER NOTES / 02
Condition and eligibility
Preference-based returns should generally be unused, unaltered, and in original condition. Where applicable, include the product, original packaging, accessories and components, manuals or inserts, and proof of purchase or the order number. Different requirements may apply to damage, defects, incorrect or incomplete items, and material misdescription.
Health, hygiene, personalization, safety, or product-integrity considerations may exclude certain preference-based returns. Where applicable and identified before purchase, exclusions may include personalized or customized items, opened hygiene-sensitive products, gift cards, final-sale items, and other clearly designated non-returnable products. These exceptions do not limit rights or remedies that cannot legally be excluded.
CUSTOMER NOTES / 03
The correct return destination
Our business registration address is provided for transparency and correspondence. Do not automatically send merchandise there. After approval, customer care will supply the appropriate return warehouse address and instructions.
CUSTOMER NOTES / 04
Damage, defects, or an incorrect order
Inspect purchases on delivery. Contact us as soon as reasonably possible about damage, defects, incorrect or incomplete contents, or a material difference from the listing. Where possible, we recommend reporting within 7 days after delivery. Supply the order number and clear photos of the product, packaging, and shipping label where relevant.
When an issue is confirmed, we provide an appropriate replacement, refund, or return solution at no additional reasonable return cost to the customer. A physical return may not always be needed. Depending on the circumstances and evidence, a replacement, full or partial refund, or another appropriate solution may be offered.
CUSTOMER NOTES / 05
Postage and fees
Customers generally pay return shipping for a change of mind, an incorrect personal selection, or another preference-based reason not caused by a product or fulfillment issue. For confirmed damage, defects, wrong or incomplete items, or material misdescription, customers do not bear the reasonable return costs caused by that issue. Approved eligible returns have no separate restocking fee.
CUSTOMER NOTES / 06
Inspection and refund processing
We aim to inspect approved returns within 5 business days after they reach the designated return facility. After approval, refunds are issued to the original payment method within 1–3 business days. A bank, card issuer, PayPal, or another provider may need additional time to post the credit.
Where permitted by law, an appropriate deduction may apply for missing components or avoidable loss of value caused by use, alteration, or damage beyond reasonable product inspection. If a confirmed refund does not appear within the provider’s normal posting period, contact the provider first, then email us with your order number if assistance is still needed. Do not email complete card numbers.
CUSTOMER NOTES / 07
Exchanges and changes to orders
Exchanges depend on current stock. An approved return followed by a new purchase may sometimes be the most efficient option. Contact customer care before sending an exchange.
Request cancellation or an order change by emailing service@kewwnui.com within 12 hours after purchase. We make reasonable efforts to accommodate eligible requests, but changes are not guaranteed after processing, fulfillment, shipment preparation, or dispatch begins. No separate cancellation fee applies merely for submitting an eligible request.
CUSTOMER NOTES / 08
Consumer protections
These procedures do not exclude or restrict statutory rights, remedies, warranties, or consumer protections that cannot legally be limited.
CUSTOMER NOTES / 09
Business and contact information
Brand: Kewwnui™
Website: kewwnui.com
Legal company name: Guangzhou Feiran Chunpin Trading Co., Ltd.
Business address: Room 710, No. 1 Haiyu Third Street, Nansha Street, Nansha District, Guangzhou City
Email: service@kewwnui.com
Phone: +86 15017880465
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST
Kewwnui™ is owned and operated by Guangzhou Feiran Chunpin Trading Co., Ltd.