Shipping Policy

CUSTOMER NOTES / 01

Before dispatch

Most in-stock orders are prepared within 1–3 business days after payment authorization. Payment checks, address review, peak demand, preorders, availability, public holidays, and unusually large orders may require more time. Processing is separate from carrier transit.

CUSTOMER NOTES / 02

Estimated travel time and charges

For U.S. destinations, standard carrier transit is generally estimated at 5–12 business days after dispatch, excluding processing. International timing varies with destination, carrier operations, customs, local delivery services, weather, holidays, and other circumstances.

Available shipping methods and charges are displayed at checkout before payment. Cost may depend on destination, selected service, order contents, and current promotions. If free shipping applies, checkout shows eligibility before the purchase is completed.

CUSTOMER NOTES / 03

Where an order is fulfilled

Stock and destination determine whether our own operations or suitable fulfillment partners prepare an order. Items do not necessarily originate from one facility, and we do not represent every shipment as dispatching from a single local warehouse. The company registration address is not necessarily a shipping or returns facility.

Orders containing multiple products may arrive in separate parcels, at different times, and with separate tracking numbers.

CUSTOMER NOTES / 04

Tracking and delivery exceptions

Where tracking is available after dispatch, a shipping confirmation or update is sent to the email supplied at checkout. Allow approximately 48 hours after label creation for first carrier activity. Some services scan only at major transit milestones.

Carrier operations, customs inspection, severe weather, transportation disruptions, holidays, remote destinations, and other circumstances can affect estimates. If tracking remains inactive for an extended period or delivery is significantly outside the expected range, email service@kewwnui.com with your order number. We will review available shipment information and help with reasonable next steps.

CUSTOMER NOTES / 05

If a parcel cannot be found

Contact us to review tracking and carrier information. A “Delivered” scan does not automatically prevent a missing-parcel inquiry. We may ask you to check the delivery area, household members, reception, neighbors, or local carrier. Any investigation, replacement, refund, or other resolution depends on the shipment circumstances and applicable consumer rights.

CUSTOMER NOTES / 06

Address information and import charges

Please submit a complete and accurate delivery address, and notify us promptly of errors. Address changes cannot be guaranteed after fulfillment or shipping preparation begins. Reasonable reshipping costs may apply when inaccurate customer-provided details cause a parcel to be returned or misdirected.

Where international shipping is offered, duties, import taxes, brokerage, clearance, or other local charges may apply. Unless checkout expressly states otherwise, these are the recipient’s responsibility and are imposed by local authorities or service providers, not Kewwnui™.

CUSTOMER NOTES / 07

Business and contact information

Brand: Kewwnui™
Website: kewwnui.com
Legal company name: Guangzhou Feiran Chunpin Trading Co., Ltd.
Business address: Room 710, No. 1 Haiyu Third Street, Nansha Street, Nansha District, Guangzhou City
Email: service@kewwnui.com
Phone: +86 15017880465
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST

Kewwnui™ is owned and operated by Guangzhou Feiran Chunpin Trading Co., Ltd.